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Frequently Asked Questions
What Calling Plans Are Available?
In addition to the Standard BritPhone
calling plan,
we offer two additional plans tailored to the specific
needs of Albion students:
The basic plan is called the Standard Plan
and is the initial plan you have at Albion College.
You can sign up on
line for our Value
Plan as well as our "power" users Extra
Value Plan. Visit the links for details.
When can I change my calling plan?
You can change your calling plan at any time. Within about ten minutes of changing your plan, all calls and costs in the current billing period will be recalculated to reflect the change.
How often can I change my calling plan?
You can change your calling plan as often as you like. However, the plan you have selected when bills are run (usually the 1st of the month) is the plan that will be honored on your bills. For example, if you change from the Standard Plan to either
of the Value Plans on the 25th of the month, all calls in the billing cycle will be billed at the Value Plan rates. If you were to change back to the Standard Plan on the 28th of the month, all calls would revert back to the Standard Plan rates.
If I use a Value Plan, how often can I change my Favorite Numbers?
Again, you may change your number as often as you want, and at any time. However, only
the numbers you have selected when the bills are run (usually the 1st of the month) will be the numbers you receive the extra discount on.
Why can't I get caller ID?
Albion's phone system was last upgraded in 1997, and has been upgraged several times to keep up with current technology. However, it cannot provide caller ID. When
Ameritech upgrades their local system we may consider caller
ID.
Why can't I get call waiting?
Call Waiting is not compatable with our OCTEL Voice Mail System. When
you have your Voice Mail activated, you really don't need Call
Waiting as callers immediately get your voice mail if you are
on the line.
Why aren't cordless phones recommended?
As convenient as cordless phones are, they don't work very well in residence halls. They don't have enough frequencies to provide adequate privacy. If you use a cordless phone, it is very likely that a person down the hall can listen in on your calls!
Why do bills go out on the 1st of the month?
The college does this in order to balance the workload of Business Office staff, who prepare and process your bills.
Why can't I sign up for a residential calling plan from another long distance company?
You can't do this because these plans require you to have residential local service from Ameritech.
Ameritech services are not available in dormitory rooms!
Even if it were possible, potential savings you'd get from long distance would get eaten up by the additional costs from Ameritech. Besides, BritPhone rates are almost always better than other companies' plans!
If you really want to use another long distance vendor, you can, but you'll have to use a calling card or call collect.
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britphone.albion.edu